Welcome to the SATA Help Centre. For 50 years we've been getting South Auckland where it needs to go, and our office team is here to make every trip easy — whether you're booking a ride, managing a taxi account, travelling with a Total Mobility card, or chasing up something left in a cab. Browse the help topics below, or reach out directly and one of our team will sort it for you.
How to book a taxi by phone or enquiry form, pre-book ahead, and know what to expect when your driver arrives.
How fares are calculated, the payment options we accept — cash, EFTPOS, card, vouchers and on-account — and how to get a receipt.
Set up an account for your business, organisation or regular travel and settle by invoice instead of paying each trip.
Book a wheelchair hoist van, travel with trained drivers, and use your Total Mobility card for subsidised fares.
Left something behind? Find out what details to give us and how we search for and return items found in our taxis.
Quick answers to the questions we hear most, from airport pickups and child seats to assistance dogs and service areas.
Tell us how we did. Share a compliment, raise a concern, or help us improve — every message gets looked into.
Phone numbers, freephone, and our enquiry form — all the ways to reach a real person at SATA.
The quickest way to reach us is by phone — someone answers 24 hours a day. For lost property, feedback or account questions, please have your trip date, time and pickup location handy so we can help you faster.