Below are answers to the questions we're asked most often. If you can't find what you need,
call us on 09 278 5678 or 0800 33 33 00,
or send us a message through our enquiry form.
Bookings & Getting a Taxi
Phone us anytime on 09 278 5678 (or freephone 0800 33 33 00), or send a request through the enquiry form on our website and we'll arrange your ride. We don't use an app or online fare booking — a real person takes your booking 24 hours a day.
Yes. Our on-demand taxi service runs 24 hours a day, 7 days a week, including weekends and public holidays.
Absolutely. We recommend pre-booking for early-morning starts, airport runs, medical appointments and group travel. Just give us the date, time, pickup address and destination, and we'll have a car ready.
For wheelchair-accessible vans and airport pickups we suggest booking ahead where you can — at least a few hours, and ideally the day before for early flights — so we can guarantee the right vehicle.
SATA is based in South Auckland and our drivers know the area inside out. We can pick up across South Auckland and greater Auckland, and take you anywhere you need to go, including the airport and destinations outside the region.
Fares, Payment & Receipts
Fares are calculated on a metered rate based on distance and time, in line with standard taxi charges. Airport, tolls or other unavoidable charges may be added to the metered amount.
You can pay by cash, EFTPOS, or credit/debit card in the vehicle. We also accept taxi vouchers, TaxiCharge/taxi-card products, Total Mobility cards, and on-account payment for approved account holders.
Yes. Ask your driver for a printed receipt at the end of your trip. If you need a copy later or a summary for an account, contact our office and we'll help.
A taxi account lets businesses, organisations and regular customers travel now and settle by invoice later, rather than paying each trip. Contact our office to apply and we'll set up an account to suit how you travel.
Accessibility, Special Requests & Feedback
Yes. We operate wheelchair hoist vans driven by trained drivers who can safely load and secure your wheelchair. Please book ahead where possible so we can send the right vehicle.
Total Mobility is a nationwide scheme that helps people with a permanent impairment who find it hard to use public transport, giving them a subsidy on taxi fares. If you hold a Total Mobility card, present it to your driver and the subsidy is applied automatically — contact Auckland Transport to find out if you're eligible.
Children are welcome. By law children must be correctly restrained, and while taxis are not required to supply car seats, we can arrange one if you ask when booking — please give us as much notice as possible.
Certified disability assistance dogs, including guide dogs, are always welcome in any of our taxis. For other pets, please let us know when you book so we can arrange a driver who can carry them.
We take all feedback seriously. Call our office on 09 278 5678 or use the enquiry form with your trip details, and we'll look into it — please include the date, time and pickup location so we can identify the driver and vehicle.
